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Group Contact - Various Locations

Group Contact

Locations: Northumberland, Sunderland, Windsor & East Berkshire, Bristol & Bath, South Wiltshire, Plymouth, Torbay

The MND Association has over 90 branches and groups across England, Wales and Northern Ireland, all run entirely by volunteers who work together in many different ways to provide support, raise awareness, influence, and fundraise at a local level.

Volunteers play an important role in the MND Association. They help to ensure that people with MND and their families receive the support and services they need.


North East, South West, South East
Job Reference

Role Description

We are looking for a Group Contact to offer a proactive named contact service for people seeking help or information about motor neurone disease (MND), the Association or your group.

What does this role involve?

  • To respond to enquiries from the whole range of Association customers in particular people with MND, carers and health and social care professionals.
  • To provide clear up to date information on MND, the Association, group activities and local services.
  • To maintain a collection of up to date information
  • To signpost people onto appropriate alternative sources of help, advice and information
  • To attend group/support meetings on a regular basis
  • To arrange cover when not available and provide a suitable answerphone message.
  • To participate in appropriate training/update training
  • To abide by the Association’s policies on information and confidentiality.
  • Liaising with staff and other volunteers to ensure consistency in messaging.


Essential Skills

This role would suit someone who has completed the Association Visitor training or willing to undertake Group Contact training. You will be required to have knowledge of MND and its impact along with knowledge of the Association and key contacts. You must be reliable, empathetic and understand the need for confidentiality.

Ideal Skills

You will be provided with a thorough induction into the Association and the role, ongoing support and access to a range of workshops and event.

This role requires people to be available for telephone enquiries and follow up calls on a regular basis.

Full training and induction will be provided and travel expenses will be reimbursed.

For more information or to apply for this role please visit:

  • MND is a fatal, rapidly progressive disease that affects the brain and spinal cord
  • It attacks the nerves that control movement so muscles refuse to work. Sensory nerves are not usually affected
  • It can leave people locked in a failing body, unable to move, talk and eventually breath
  • It kills a third of people within a year and more than half within two years of diagnosis
  • It has no cure.


The MND Association was founded in 1979. Our mission is to improve care and support for people with MND, their families and carers. We also fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised and addressed by wider society.

Other information

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