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Care Services Navigators - London

The role of Care Services Navigator is an exciting new volunteering opportunity for someone with relevant understanding and knowledge to make a real difference for people with motor neurone disease (MND) and their carers. 


Job Reference

Role Description

Main purpose of the role:

Care Services Navigators will support people affected by MND, their families and carers to navigate health and social care services.  They will empower people affected by MND to become involved in care decisions and service development to ensure they meet the specialist needs of people with MND.  They will also support informal carers so they can continue to support the person with MND for as long as they feel able.  Care Service Navigators will also play a key role in sharing information to support the development of specialist training/ education/ information for health and social care professionals to enable them to provide better support to people with MND.


On completion of training/mentoring, induction and registration, Care Service Navigators would be expected to take on the following:


Key tasks:

  • Support people with MND to understand and use both social service and personal health budgets and exercise choice when accessing services
  • Empower people affected by  MND to engage with health and social care organisations to ensure services are designed to meet their individual needs
  • Build up and maintain knowledge of local health and social care organisations
  • Support carers by promoting carers assessments and signposting to carers organisations
  • Feedback information and experience to the Association to help the development of specialist training/ education/ information for health and social care professionals
  • Support the Association in gathering information which will help people affected by MND to access personal health budgets when available to them
  • Attend support and review meetings and other development.

Essential Skills

Whilst professional qualifications or personal experience of MND are not essential, empathy with people affected by neurological conditions and an in depth knowledge of health and social care services would be an advantage.

Other information

We're looking for some volunteers living in the following areas:

  • King's Lynn & West Norfolk
  • Norwich
  • Cambridgeshire
  • Suffolk